On 18/04/2023 Eligibility API had an outage from 11:55 to 12:06 CEST. This is the first API endpoint called in most payment flows. It is notably used by our Widget and most e-commerce integrations. Therefore a lot of users were unable to properly start their payment journey.
The 18/04 release introduced a new database user for our internal API. The permissions granted to the user did not replicate correctly the permissions validated in the lower environments due to different parameters during the release. This prevented our eligibility endpoint from getting some required data and therefore created an outage.