Incident resolved
Resolved

The incident has been resolved. All our services are back to normal and we haven't detected any error for the past 36 hours.

There was limited impact on end-users during the incident.

Thank you for your patience and feedback.

Tue, Oct 24, 2023, 03:31 PM
(1 year ago)
·
Affected components

No components marked as affected

Updates

Resolved

The incident has been resolved. All our services are back to normal and we haven't detected any error for the past 36 hours.

There was limited impact on end-users during the incident.

Thank you for your patience and feedback.

Tue, Oct 24, 2023, 03:31 PM

Monitoring

We are still actively monitoring, but have not seen any new error occurence for the past 24 hours.

Tue, Oct 24, 2023, 09:33 AM(5 hours earlier)

Monitoring

We have not seen any issue since the rollback of the suspicious infrastructure piece at 10am this morning.We continue to actively monitor the applications.

Mon, Oct 23, 2023, 02:22 PM(19 hours earlier)

Investigating

We have not seen new occurrences of the problem for the past 2 hours, but we are still investigating the root cause and actively monitoring.

Mon, Oct 23, 2023, 09:30 AM(4 hours earlier)

Investigating

Setting all products as impacted

Mon, Oct 23, 2023, 07:57 AM(1 hour earlier)

Investigating

We have identified an issue on all the applications where users can experience slowness and intermittent errors.

We have mitigated the problem and are actively working on a solution to permanently fix the root cause.

We sincerely apologise for this inconvenience.

Mon, Oct 23, 2023, 07:55 AM
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