Write-up
Partial outage on all our products
Summary
Our APIs have been intermittently returning errors between 05/07/2023 18:31 CEST and 06/07/2023 05:59 CEST. About 3% of all requests made to our API during that period were met with an error, effectively causing a partial outage of our services.
Most of the customers attempting a checkout during that period have had a degraded experience, although the majority of transactions were still being processed.
Root cause
Our hosting provider Google Cloud Platform has had a global networking issue which directly impacted us.